Frequently Asked Questions

These are the questions that we are most frequently asked

Yes you can!  Some major UK telecom providers such as BT,  Virgin Media, PlusNet and others include calls to 0870 minutes in some of their call plans. Additionally, EE and Vodafone also offer add-ons with inclusive 08 calls.

BT offers inclusive calls to 0870 numbers with their 500 Minutes and Unlimited Minutes calling plans. See details

Virgin Media inclusive calls packages (weekends, evenings and anytime) offers inclusive calls to 0870 numbers. See details

Plusnet inclusive calls packages (weekends, evenings and anytime) offers inclusive calls to 0870 numbers. See details

John Lewis evening and weekends and Anytime call plans offers inclusive calls to 0870 numbers. See details

Post Office Home phone Anytime plus call addon offers inclusive calls to 0870 numbers. See details

Vodafone [300 minutes add-on available to call 0870 numbers for £2.50 on Pay Monthly.] Text NONGEO to 97886 or use web login – Add-On details can be confirmed. See details

EE Mobile [200 minutes add-on to call 0870 numbers available for £6 per month i.e. 3p/Minute payable to EE.] text 08MIN200 to 150 from EE – Add-On details can be confirmed. See details

You can check your call contract or phone bill to see whether your call plan includes 0870 calls. Or you can make a 10 second call to test number 0870 218 0627 and then see your online call records or check when you receive your bill.

Provided you have inclusive 0870 minutes, you can call any of our listed international destinations using this service, at no extra cost. The call cost is included in your call allowance. 

You can call the many countries using this service including: Australia, Bangladesh, Brazil, Canada, China, Cyprus, Czech republic, Greece, Hong Kong, India, Ireland, Italy, Malaysia, Morocco, Poland, Romania, South Africa, Spain, USA To see the full country list →click here← N.B. The service is for calls to landlines and selected mobiles in the above countries.

We are always working to add new destinations. If you can’t see your destination, please email us via our Contact page and we will endeavour to obtain your requested destination and add it to our list.

First of all, check your call provider’s call plan terms, to make sure that your 0870 call minutes are inclusive.

Just dial the 0870 access number and you will be connected instantly to your international destination number.

N.B. If your call plan does not include 0870 calls then your calls to 0870 numbers are charged at 13p/min plus your phone company’s access charge.

You certainly can! You can share the 0870 number with other family members who have qualifying call plans so that they too can enjoy free calls to your overseas contact.

Please check your call provider’s call plan details on your contract or phone bill to confirm that you have inclusive 0870 call minutes.

You must have the bill payer’s permission before using the service.

Calls may be made from your call plan inclusive 0870 minutes.  If you do not have inclusive 0870 minutes in your call plan, calls are charged at 13p/min plus your phone company’s access charge. 

Also, calls should be no more than 59 minutes long. If your call is a long one, simply hang up after 59 minutes and re-dial.

Do not exceed 1000 minutes per month or 150 calls per month as your provider may charge you if you exceed those limits.

N.B. It is the responsibility of the user of this service to check that the call plan being used includes 0870 minutes. We cannot accept liability for any charge incurred while using this service.

Our Customer Services email is monitored 24/7. Please contact us via our Contact page if you have any queries. 

Absolutely! There is no need to sign up or register. You can use the number listed to call your destination any time 24/7.